Sales Policy of CRIMAVEL

Effective Date: November 27, 2024

Welcome to CRIMAVEL, where we bring joy to children through high-quality toys that foster creativity and learning. Our Sales Policy ensures a seamless shopping experience, outlining the terms and conditions for purchasing products from CRIMAVEL.

For assistance, please contact us:

1. Pricing and Payment

1.1 Product Pricing

  • All prices listed on crimavel.com are in USD and include applicable taxes unless otherwise noted.
  • Prices are subject to change without prior notice, but we honor the price displayed at the time of your purchase.

1.2 Accepted Payment Methods

  • Major credit and debit cards (Visa, Mastercard, American Express)
  • Online payment gateways securely integrated on our website

Note: All transactions are encrypted to protect your financial information.

2. Placing Orders

2.1 How to Place an Order

  • Browse our collection of toys on crimavel.com and add desired items to your cart.
  • Complete the checkout process by entering accurate shipping and payment details.

2.2 Order Confirmation

  • After placing an order, you will receive a confirmation email with your order number and details. This email serves as proof of purchase.

2.3 Order Changes or Cancellations

  • Changes: Contact us at info@crimavel.com within 12 hours to request changes to your order.
  • Cancellations: Orders can also be canceled within this window. Once processing begins, cancellations may not be possible.

3. Shipping Policy

3.1 Shipping Regions

We ship to all locations within the United States.

3.2 Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of the package. Any applicable fees will be displayed at checkout.

3.3 Processing and Delivery

  • Processing Time: Orders are processed within 1-2 business days after confirmation.
  • Delivery Time: Standard shipping typically takes 3-7 business days, depending on the destination and chosen method.

3.4 Lost or Delayed Shipments

If your package is delayed or lost, please contact us at info@crimavel.com. We will work with the shipping carrier to resolve the issue.

4. Returns and Refunds

We understand that your satisfaction is essential. CRIMAVEL offers a fair return and refund policy:

  • Items can be returned within 30 days of receipt.
  • Products must be unused, in original condition, and include all packaging and accessories.
  • For full details, visit our Refund and Return Policy at crimavel.com/returns.

5. Product Availability

While we strive to maintain accurate stock levels, availability is not guaranteed. If an item is unavailable after purchase, we will notify you promptly and provide options for substitution or a refund.

6. Promotions and Discounts

  • Promotions are valid during specified periods and cannot be retroactively applied to prior purchases.
  • Discounts cannot be combined unless explicitly stated.

7. Customer Support

Our dedicated team is here to assist with all your inquiries:

  • Hotline: (417) 326-0605
  • Email: info@crimavel.com
  • Operating Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)

8. Privacy and Data Protection

We prioritize the security of your personal information. Your data is handled in compliance with our Privacy Policy, available at crimavel.com/privacy-policy.

9. Policy Updates

CRIMAVEL reserves the right to modify this Sales Policy at any time. Updates will be posted on our website, and the revised policy will take effect immediately.

Contact Us

Thank you for choosing CRIMAVEL for your child’s toy needs. If you have questions or require support, we are here to help:

For more information or to explore our product catalog, visit crimavel.com.